The Phone Calls

Improving Responsiveness to Patient Phone Calls

Optimal patient-physician communication in the outpatient clinical setting is critical for safe and effective patient care. Keeping track of multiple patient telephone messages can be difficult and hazardous if a structured system is not in place. A multidisciplinary group at Hershey Medical Center developed a standardized approach for addressing patient telephone calls at their outpatient surg...

Stabilizing a linear system using phone calls

We consider the problem of stabilizing an undisturbed, scalar, linear system over a “timing” channel, namely a channel where information is communicated through the timestamps of the transmitted symbols. Each transmitted symbol is received at the controller subject to some to random delay. The sensor can encode messages in the holding times between successive transmissions and the controller mu...

Predicting Calls - New Service for an Intelligent Phone

Predicting future calls can be the next advanced feature of the intelligent phone as the phone service providers are looking to offer new services to their customers. Call prediction can be useful to many applications such as planning daily schedule and attending unwanted communications (e.g. voice spam). Predicting calls is a very challenging task. We believe that this is a new area of researc...

Postdischarge phone calls after pediatric hospitalization: an observational study.

OBJECTIVES Difficulties with transition from inpatient to outpatient care can lead to suboptimal outcomes for patients. We implemented a protocol for systematic follow-up phone calls to families of pediatric patients after discharge, primarily to improve care transition. We also hypothesized that the phone calls would decrease readmissions and emergency department (ED) visits after discharge an...

Phone calls go away with a low-cost tracking system.